Terms of service

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

We will make every effort to match each order to your exact specifications. Because our natural hair is 100% virgin human hair and each individual piece comes from a separate donor we cannot guarantee hair color or texture. Our natural hair comes in a straight, wavy or curly pattern, the color will range between a natural 1b and 2. In some cases we may have natural lighter pieces that are available upon request but not guaranteed. Please be forewarned, if you are dissatisfied with the color or texture, we will exchange your purchase one time only. You may request a prepaid label to send back your hair and we will do our best to meet your request based on the inventory on hand. If you are still dissatisfied with the color or texture of your purchase, any future exchanges must be done at your expense.

Please Note that ALL SALES ARE FINAL. No Refunds will be permitted.

For our DIALOVE HAIR, if the product has been returned within 30 calendar days from the date of purchase, unused and in its original condition we will exchange the product for something of equal or greater value. Once Keratique has been installed, due to the nature of the product and possibility of incorrect installation the Product Defect Exchange Policy is not applicable.

For BULK HAIR, if the product has been returned within 30 calendar days from the date of purchase, unused and in its original condition we will exchange the product for something of equal or greater value. Once Bulk Hair has been installed, due to the nature of the product and possibility of incorrect installation which could result in the hair being inverted, the Product Defective Exchange Policy is not applicable.

For the DIALOVR HAIR, all sales are final. There are no returns or exchanges permitted.